Beyond the book. Into the conversation.
Invite Shailesh for interviews, keynotes and conversations on customer behaviour, trust and what AI changes next.
Session formats for launch events.
Six ready-made formats, each built from a specific chapter - pick the one that fits the room.
- KEYNOTE · 45 MINAI Just Removed the Last Excuse
The hero chapter, live. Best for enterprise and banking audiences.
- KEYNOTE · 30 MINWhy We Buy Without Knowing
The most quotable opener, for a mixed or media audience.
- WORKSHOP · 90 MINThe CX Manifesto, Applied
Ten interventions, worked against the host's own roadmap.
- FIRESIDE · 40 MINSame Planet, Different CX
Region-specific: strong for Middle East, India and Southeast Asia audiences.
- FIRESIDE · 40 MINIrreversibly Obsessed
What makes customer obsession survive growth and cost pressure.
- CORPORATE · 60 MINThe Perpetual Edge, Applied
Closed-door session for leadership teams, benchmarked to their own CX maturity.
The book. The author. The story behind it.
Planning an interview, writing a feature or hosting a conversation? Download the media kit for book highlights, Shailesh’s bio, cover and author images, early praise and suggested session formats.
“Most books on customer experience are written for the conference stage. This one is written for the operating floor. Shailesh Grover has spent thirty years inside the rooms where customer centricity is either built or quietly traded away for quarterly comfort, and it shows on every page. His central insight - that most AI failures are transformation failures in disguise - is the most honest thing I have read about the current moment. If you lead a function, a P&L, or an enterprise, and you suspect your CX metrics are flattering you, read this. It will be uncomfortable in exactly the way you need.”
F. Thaddeus Arroyo · Chairman of the Board, K2view
October 2026
- Behind the Customer ExperienceMumbai, India · Private corporate conversation · By invitation
An inside look at the decisions and culture that shape what customers experience.
- Where theory meets ExperienceKanpur, India · Students in conversation with the author
Real experiences, difficult decisions and open debate on customer behaviour, transformation and AI.
- Behind the Customer ExperienceGurugram, India · Private corporate conversation · By invitation
A candid discussion about turning customer ambition into organisational practice.
November 2026
- Meet the AuthorKuala Lumpur, Malaysia · Book signing
Meet Shailesh, explore the stories behind You Can't Make This Shit Up, and have your copy signed.
- What AI AmplifiesKuala Lumpur, Malaysia · Innovation conversation
A candid exploration of what AI reveals, reinforces and changes about organisational culture, customer trust and the way businesses operate.
- Meet the AuthorSingapore · Book signing
Join Shailesh for conversation about customer behaviour, leadership and AI, and leave with a signed copy of You Can't Make This Shit Up.
December 2026
- Behind the Customer Experience10 December · London, United Kingdom · Private corporate conversation · By invitation
A candid discussion about the leadership decisions, culture and everyday compromises that shape customer experience, and what AI will amplify next.
For speaking, advisory, media, or booking enquiries.
- eBook · 978-1-0667438-0-3
- Paperback · 978-1-0667438-1-0
- Hardcover · 978-1-0667438-2-7